Privacy Policy

Last updated: March 2026

1. Who We Are

The Company is an AI automation service operated by Berde Botond Persoana Fizica Autorizata, a registered freelancer entity based in Romania (EU VAT: RO50313950). We provide AI-powered WhatsApp chatbot solutions for businesses across Europe.

Contact: hello@thecompany.com

2. Data We Collect

We collect the following data when you use our website and services:

  • Booking data: Name, email, phone number, business type, and description of needs — when you book a call through our website.
  • WhatsApp conversations: Messages exchanged with our AI bot, including phone number and message content.
  • Appointment data: Scheduled dates, times, service type, and status.
  • Website analytics: Anonymous usage data (pages visited, referrer) — no personal tracking cookies.

3. How We Use Your Data

  • To process and manage your booking requests
  • To provide AI-powered customer service via WhatsApp
  • To send you booking confirmations and reminders
  • To improve our services and bot accuracy
  • To respond to your inquiries

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis (GDPR Art. 6)

  • Contract performance: Processing bookings and providing our services
  • Legitimate interest: Improving our services and ensuring security
  • Consent: When you voluntarily submit your data through our forms or WhatsApp

5. Data Storage & Security

  • All data is stored on EU-based servers (Supabase, eu-west-1 region)
  • Each client receives a completely isolated database — your data is never mixed with other clients
  • Data is encrypted in transit (TLS/HTTPS) and at rest
  • Access is restricted to authorized personnel only

6. Third-Party Services

We use the following third-party services to operate:

  • Supabase (database hosting, EU servers) — Privacy Policy
  • Twilio / Meta WhatsApp Business API (messaging) — Privacy Policy
  • OpenRouter (AI model routing) — messages are processed but not stored for training
  • Netlify (website hosting) — Privacy Policy

7. Data Retention

  • Booking data: Retained for 12 months after the appointment, then deleted
  • Conversation logs: Retained for 6 months for service quality, then anonymized or deleted
  • Contact data: Retained as long as there is an active business relationship

8. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability — receive your data in a structured format
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at hello@thecompany.com. We will respond within 30 days.

9. Cookies

Our website uses only essential cookies (language preference). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

10. Data Processing Agreement

For business clients, we offer a Data Processing Agreement (DPA) in compliance with GDPR Article 28. Contact us at hello@thecompany.com to request one.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact

For any questions about this privacy policy or your data, contact us at:
hello@thecompany.com
The Company — https://siempreai.space